If your phone is so broken it won’t even turn on there are a couple of things you can try to fix the problem right away. The issue could be something as simple as needing to reboot your phone, or it could be something more serious like needing a replacement battery.
The following guide is meant to help you find out if the issue impacting your smartphone can be fixed at home or if it requires professional repairs and replacement parts.
Correct Answer: Dropped my phone and shattered the screen, I've heard that screens are covered. But then heard there is a deductible.
In many cases, the reason a phone won’t turn on has to do with minor or extensive motherboard damage. In order to fix a phone with a damaged motherboard you’ll need to visit a repair center that offers micro soldering repairs. My Broken Phone offers this unique service, but with a little research you will find it is a rarity in the US.
If a repair shop tells you that your phone cannot be repaired or that your data cannot be retrieved, give us a call and we can help you decide if it’s worth it to visit us in store or send us your phone in the mail. In most cases, even if your phone is too broken to fix, the data on the device can still be recovered thanks to micro soldering repairs.
Before panicking that your device has something as serious as motherboard damage there are 7 things you can try in the comfort of your own home.
If your phone or tablet is refusing to turn on and you have not recently dropped it in water or done anything else that would cause obvious damage, try plugging it into the charger. If you let the device completely power down and die it will not turn on even while it’s on the charger until it’s able to collect some battery juice.
If your device is almost dead it will show a drained battery icon when you hit the power button. But, if the device is not charged at this time it will eventually die to the point it won’t even show the icon. Instead, the screen will simply remain black.
Let the device charge for 15-20 minutes before trying to turn it on again. If the issue is related to a totally drained battery your phone should turn back on at this time.
If this does not do the trick, try using a different charging port to ensure the issue is not related to a faulty charger. It’s always cheaper to replace a charger than a phone!
If your phone offers an easy to remove battery you could try a “hard reset” or a “power cycle,” which basically means removing the battery.
By removing the battery you force the entire operating system to shut down and then boot back up. Leave the battery out for at least 10 seconds before putting it back inside of the phone and restarting it.
iPhones and many modern Android devices do not allow access to the battery so this trick doesn’t work. In this case, a similar trick that might work includes holding down the power button for at least 10 seconds before releasing. Let the phone stay off for a minute or so before booting it back up.
If the phone remains dead after trying this the problem is not related to a hard freeze, and may require more invasive repairs to work normally again.
In some cases turning the phone on and off or removing the battery may cause the device to start turning on again only to freeze or show an error signal. If this happens, Android devices let you perform a trick that forces a factory reset.
In order to perform this action you’ll need to hold down the power button for at least 10 seconds to make sure the device is turned off. You will then restart the device by holding down a combination of different keys. Depending on the model phone you have the exact keys you press down will vary. For example, if you have a Samsung Galaxy S6 you’ll simultaneously press Volume Up + Power + Home keys.
Try conducting a Google search of your exact phone model + factory reset to find specific directions.
If your iPhone is showing a black screen try rebooting it before anything else. This is the easiest way to determine if your phone’s issue is something simple or more complex.
A hard reboot should work if your iPhone has frozen or crashed. This may cause the screen to go completely black and the phone to be unresponsive.
To perform a reboot simply hold down the power and home button at the same time for as long as 10-15 seconds. Wait a minute or so and then try turning back on by pressing the power button.
If the software on your device is damaged due to low-level tweaks you made in the system (most common with Android devices) you may need to restore the device’s firmware. Some devices make this easier than others. Google devices offer easy to install firmware images that can be installed manually. Other devices may require a quick web search to find out how to restore firmware. Try searching your device make and model + reinstall firmware.
If your phone won’t turn on because the power button is broken you have an entirely different problem on your hands. Taking your phone to a reputable repair shop is important because you must properly replace the button with a compatible, high quality part.
Many repair shops offer low quality replacement parts that interfere with the overall functionality of the device. We vow to use high quality replacement parts at affordable prices to ensure future longevity of your phone.
If your power button is broken you should still be able to turn your device on. If the phone is dead, try putting it on the charger for 15 minutes or so and it should turn back on automatically. If it does not, other issues are likely impacting your device.
Another reason a phone may no longer turn on even if it doesn’t appear to be broken relates to overcharging the phone. If you constantly put your phone on the charger when it’s only at 30% battery life you actually drain battery capacity over time.
Phone batteries come with only so many charging cycles before the battery needs to be replaced. Allowing your phone to get low before charging it will actually help the battery last longer. You shouldn’t let your phone get too low on battery power though, or else it can take on an opposite effect and actually cause your battery to incur damage.
It is possible to replace a faulty battery on your device. While some phones make it easy to access and change out the battery, most newer smartphone models don’t.
Replacing the battery gets rather complicated when you have to unscrew things and use special tools to access it. Since the entire device must be opened and left exposed there are countless things that can go wrong, causing your phone to break even worse.
We recommend bringing it into the shop for professional repairs that pay close attention to the internal components of your device, as well as the overall quality of the replacement battery.
If your phone remains unresponsive to everything you try a number of problems could be impacting the device. Common issues include:
Bring your phone into My Broken Phone to get to the bottom of the issue as fast as possible. Our repairs can take as little as 15 minutes to get your phone up and working again. If your phone requires more extensive repairs we will identify the issue and talk it over with you.
Some replacement parts are very affordable while others could outweigh the costs of buying a new device. If it makes financial sense to invest in replacement parts we will recommend doing so, but our technicians will not recommend making costly repairs that outweigh the value of your device.
If you don’t live near one of our Florida or Washington locations, we offer the option to mail in your device for repairs. Our mail-in option is especially popular for phones with motherboard damage. We are one of the few repair shops in the nation that offer the micro soldering repairs necessary to fix motherboard damage. Even if your phone can’t be repaired, micro soldering almost always allows us to recover data from the device.
Learn more here: Fix Your Phone.
By Avery Pacheco, 12/04/2017, updated on 29/10/2019
'My Samsung S6 stuck in the black screen and now I cannot use my phone. It's killing me. Any idea will be greatly appreciated.'
● Android Unresponsive? Broken? Black? Try to Restore Data Here
● How to Recover Files from Android SD Card?
The Black Screen of Death (BkSoD) is an error screen displayed by operating system after meeting a critical system error which can cause the system to break down. Sometimes, it's hard to boot up the device after the black screen of death. This headache has been stopping many Android users to access their devices. If you have run into the same situation, please scroll down to check out these three methods.
How to address this nuisance? To be honest, the easiest way is to reboot your device which is acting up. At present, some might say 'How can I restart my Android when it's now frozen?'. Take it easy. There are three ways to start up your device.
Way 1: Hard reboot your Android. Press and hold down the 'Home' and 'Power' buttons at the same time for 10 seconds. Then, release the buttons and hold down 'Power' button until the screen turns on.
Way 2: Wait until the battery runs dead. However, you should know how long your device can be running in standby mode. For some devices, it might takes a whole day. After your Android runs out of juice, please turn it on with 'Power' button.
Way 3: If the hard reboot fails or you don't want to wait for such long, you might try to remove the battery of your device as to force stop your cell phone. So, please make sure that the battery on your phone is removable. Then, power it on again.
Android Data Extraction comes for help when your Android gets stuck in screens of death like Black screen/Blank screen/Startup screen/Download Mode. It's user-friendly and easy to use: Simply hook up to the software and it will do all the works for you. For an elaborate instructions, please follow the steps as below.
Supported Devices:
How can you try this method with Android Data Extraction? So, please install it in the first place. Then, open the software and click to select 'Fix Device'. There are two functionalities available. However, in your case, you should try the second choice.
At this step, there are five options on the screen. Please select the suitable situation. According to your issue, please choose 'Black Screen' and click 'Next'.
Now, you should get your Android associated with the software. Also, please choose your device information from the list. If you don't know, please navigate 'Settings' > 'About device' to check out the 'Device Name' and 'Device Model'. After reading 'the disclaimer', click 'Confirm' to continue.
You should put your Android into 'Download Mode' to download the recovery package. Please follow the onscreen instructions. Then, click 'Start' to begin the process. 1. Power off the phone. 2. Press and hold the 'Volume Down', 'Home' and 'Power' buttons at the same time. 3. Press the 'Volume Up' to enter Download mode.
The recovery process is total automatic. However, it might take your some time. Please wait. You can know how the process is going on through the status bar. After the process completes. Your Android device will be rebooted.Note that you can also try Android Data Recovery functionality when restoration is done.
If the black screen of death is an occasional headache for you instead of a constant annoyance, you might try this way to reset your phone to factory settings. However, don't forget to back up your Android device.
Step 1. Power off the Android device at first.
Step 2. Press and hold down the 'Volume Down' and 'Power' buttons until you're prompted to enter 'Recovery Mode'.
Step 3. Use 'Volume' keys to select 'Wipe data/factory reset' and confirm via 'Power' button.
Step 4. The device will reboot after the process done.
Please try the methods to help you out. I beg you can get rid of the black screen of death. If you have other headache, you might as well search for the solutions on AndroidRecovery.
Now experience the ease of comfort to remotely access your android apps and data on any device by loading Bluestacks onto Citrix Xendesktop VDI from CloudDesktopOnline powered by one of the leading providers of Cloud QuickBooks Hosting and Office 365 suite – www.O365CloudExperts.com.
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